Beautiful Hotel and view 😍 Beautiful pool bar (you can see the Nairobi National Park and that's so beautiful to see in a busy city as Nairobi), amazing staff, the place just needs improvement in the menu. We had a bridal shower at the roof top with one night stay there. The hotel is beautiful and well equipped, I'd recommend it anytime, the rooms are exquisite 👌 and the staff are very helpful and friendly. The only reason I give it a 4 star is cause of the variety of food available at the rooftop bar , we couldn't have alot to eat especially the vegetarian friends, and when we asked if we could get some other food from the other ole sereni , that was not allowed, which made us wonder why ?? When we are residents or Emara ole sereni .

Waking up to the national park !!! Highlight is waking up looking at the national park. The balcony is big. And the room/suite is quite spacious. We were on the 5th floor, and the early morning views of the national park were quite refreshing. The rooms are done up tastefully. The kitchenette has basic amenities. The dressing area is spacious too. Housekeeping is gud & quick at service when asked for extra towels. It’s a very well build hotel, the lobby, entrance and floors (everything is gud) except the front desk only has one person in the night and hence slower check ins. Maybe this is one of the best in Nairobi but as per international standards they need to buck up pk service.

Really good experience The venue was amazing. Good food, good customer service. Very understanding staff. Patience staff in handling us. The mushroom rice and in house cake was exceptionalThank you Rickson, Rama and team.

Birthday weekend stay The hotel is beautiful located close to the park and the airport. Has great ambience. The rooms are lovely and well furnished However the staff in the restaurant both the Eagles where we had dinner and Acacia where we had breakfast were anything but professional and welcoming. They need abit of training in customer service. I would also recommend adding more breakfast choices

Birthday party to remember!! My friends and I had a birthday celebration at sky lounge and the treatment we got from Martin,the manager,Beryl,the hostess,Ruth and Timothy,our waitress and waiter was beyond amazing!We really appreciate!!

Very nice but lacking cutomer care I stayed here 3 nights after safari in Kenya & Tanzania was looking forward to it but dissapointed on leaving. Rooms were nice and spacious, mine was on 7th floor overlooking Nairobi national park, meals were served on 3rd floor and all were nice but service slow and staff unattentive. Most dissapointing aspect was the 10th floor sky lounge, a stunning and colourful feature with an amazing infinity pool and great place for music/entertainment but was open on just one day during my stay. I would have liked to see this area more open to visitors and to provide nightly entertsinnent but had to amuse myself in the restaurant bar which was dissapointing. Need to sharpen up guys or next time i will go elsewhere, i will be checking.